Property Management

• We’ll start marketing your home as soon as the current resident gives their 60-day notice.
• Within 72 hours of the resident moving out, we’ll inspect the home, take pictures and videos, and provide an estimate of what it would take to make the home rent-ready.
• Once you sign your property management agreement via PandaDoc and pay the necessary fees, we’ll complete the rent-ready process, typically within five days of signing.
• When the property is ready, we’ll show it, screen applicants, and approve a qualified resident.
• Upon approval, we’ll collect all required fees, schedule a move-in date, and sign the lease with your new resident in our office.
• Finally, the resident will submit a move-in report that we’ll review when their lease ends.

• While most management companies wait until vacancy to list homes, we list your home when the resident gives their 60-day notice to maximize your exposure and decrease vacancy time.
• We'll sync your home to all relevant listing sites, like Zillow and Trulia.
• We'll place our CB Properties sign in your yard.
• Our full-time, commission-based, in-house leasing agents are available throughout the process.
• When it's beneficial for you, we utilize 3rd party leasing agencies.
• A full-time leasing consultant will follow up on every lead that comes through our marketing efforts, either online or via phone message.
• Self-showing boxes that allow 24-hour showing access.
• Referrals for existing residents.

We screen methodically to place a qualified individual who can afford your home. We underwrite residents based on the following:

• Good job history
• Provable income 3.5x the amount of rent
• Criminal background and credit check
• Verify the applicant is in good standing with their current landlord
• Review of the past 12 months of payment
• Applicants must be able to get utilities in their name
• No prior evictions or FED filings within 3 years No active bankruptcy or have filed bankruptcy within the past 3 years

Rent is due on the 1st and considered late after the 5th. We provide many convenient ways for our residents to pay, including:

• Online via their portal
• RentMoney is a service that allows residents to pay at kiosks in locations such as Wal-Mart, whose extended hours make it easier to pay rent on time

We collect our monthly management fee on the amount we collect from residents. We distribute rents to our investors via ACH (the preferred method) or a live check via USPS.

When we distribute your rent, you will receive a detailed statement clearly defining income and any charges that may have occurred. If you have any questions, your investor relations manager will be happy to assist you.

Our goal is to provide quality services to your residents while making the most of every dollar.

When the inevitable maintenance request comes in, we'll send it to you immediately via the property management system. This allows you to see every request and discuss questions or concerns with your investor relations manager.

By Tennessee law, we much complete all maintenance requests within 72 hours of receipt. We aim to provide complete transparency, so when a work order is completed, we'll upload the following to your portal:

• The original vendor invoice with a complete scope of the work completed
• Before and after pictures
• Some vendors will utilize our credit lines at various suppliers—for those vendors, you will see the material invoice, too
• If necessary, a comment in your portal from the investor relations manager discussing the repair details

Evictions are unfortunate, but they do happen. On average, about 1% of resident placements result in a full-scale eviction. When a resident is not paying or communicating, we will file the eviction paperwork around the 15th of the month.

An eviction is an attempt to collect a debt, so if a resident pays that debt before the scheduled court date, the eviction may not be necessary.

If they haven't made a payment by the court date, the court will either require an initial payment and determine a plan for repayment of the debt or return possession of the home to the owner, and we'll move forward with the eviction.

We provide an optional inspection at least twice a year to visit the home to take pictures, change filters, check mechanical units and smoke detectors, and send a full report to the owner.

This report can alert you to some items that may not necessarily need immediate attention but can be put on your radar to budget in the future. This is also an excellent way to verify the resident is taking care of your property.