Why Choose CB Properties?
In 2008, our founders, Alex and Benolyn Craig, owned growing investment portfolios, but they weren’t satisfied with the property management solutions offered in Memphis.
So, they decided to do something about it.
Making a Difference In Property Management
In 2010, Alex and Benolyn branched off to form CB Properties and have been raising the standard of property management for Memphis residents and investors worldwide.
Putting You First
After dealing with property management challenges and bad experiences, Alex and Benolyn Craig decided to build a property management company with client-centered values to provide the best investment experience.
Communication
With over 95% of our investors located outside the state, we understand the trust it takes to hand over your investment property to a local property manager. That’s why we prioritize transparent communication and proactive management to give you complete confidence in your rental portfolio.
How We Keep You Informed:
✅ Dedicated Property Management Team – You’ll have an Asset Manager, Leasing Manager, and Maintenance Manager working on your behalf.
✅ Real-Time Maintenance Updates – We notify you of all maintenance requests as they happen, giving you the chance to ask questions or provide input.
✅ 24/7 Investor Portal – Access rent payments, expenses, invoices, maintenance requests, and important updates anytime, anywhere.
✅ Call Scheduling for Efficiency – Avoid phone tag with your Investor Relations Manager by using our easy-to-book call scheduling system.
✅ Monthly Investor Newsletter – Stay informed with market insights, property updates, and expert investment strategies straight from our leadership team.
Transparent Property Management – No Hidden Fees, No Surprises
At our core, we believe in 100% transparency because a lack of clarity can cost real estate investors thousands over the lifetime of their property. You should never be blindsided by unexpected maintenance expenses or hidden fees on your monthly owner statement—yet, many property management companies operate this way.
How We Ensure Transparency:
✅ Clearly Defined Fees – Every charge is outlined in your Property Management Agreement, so you know exactly what to expect.
✅ No Hidden Fees – All costs are itemized in your monthly owner statement—no surprises, no last-minute charges.
✅ Honest Maintenance Billing – Unlike some PM companies that inflate vendor repair invoices, we provide the original vendor invoice with no markup.
✅ Before & After Photos – Get visual proof of all maintenance and repair work performed on your property.
✅ Detailed Rent-Ready Estimates – A comprehensive breakdown of all make-ready costs so you know where every dollar goes.
✅ Ask Us Anything – Have a question about fees, repairs, or expenses? Just ask—we’re here to provide complete transparency.
With our straightforward approach and investor-first mindset, you can trust that every dollar spent is accounted for, ensuring maximum profitability and zero surprises.
Cost-Conscious Property Management – Maximizing Your ROI
As real estate investors ourselves, we understand how maintenance costs impact your bottom line. That’s why we focus on keeping expenses low without sacrificing quality—ensuring you get the best value for your investment.
How We Reduce Maintenance Costs for Owners:
✅ Favored Nations Pricing – We negotiate vendor rates based on fair and consistent pricing principles.
✅ Wholesale Pricing Leverage – Our high work volume allows us to secure bulk discounts from vendors.
✅ Material Cost Savings – Any supplier discounts we receive are passed directly to you—no markups.
✅ Direct Labor Advantage – As a licensed Home Renovation Contractor, we eliminate middlemen and cut out contractor markups.
✅ Bulk Purchasing – We buy materials in bulk whenever possible to reduce costs for repairs and turnovers.
✅ Continuous Efficiency Improvements – We regularly assess our processes to streamline maintenance and minimize expenses.
By strategically managing costs, we help investors maximize profitability while maintaining high-quality property upkeep.
Company Milestones
2009
Started as Coldwell Banker Property Management located at 6520 Stage Rd.
2010
Started CB Properties and moved to 4511 Summer Ave.
2011
Moved to central business hub Poplar/240 corridor of East Memphis at 5545 Murray Rd., occupying 1,000 sq. ft.
2011
100 properties under management
2012
Expanded the Murray Rd. office to 1,400 sq. ft.
2014
250 properties under management
2014
Moved two blocks over to 1060 Brookfield Rd., occupying the first floor of 2,730 sq. ft.
2017
CB Properties becomes an independent brokerage with Benolyn Craig as a broker, allowing us to serve the needs of our real estate clients better
2017
500 properties under management
2018
Purchased our building, occupying all 5,460 sq. ft.
2018
Hired three agents to work exclusively with investors to meet their real estate needs
2019
750 properties under management
2019
Finished the building renovation positioning us for further growth and serving our tenants and clients better
2020
850 properties under management
2021
Closed our 1,500th real estate transaction